COMPLAINTS POLICY

Our Commitment to You

At Vanguard Insolvency Practitioners each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times.  In the event that you do wish to make a complaint, please write to:

 

Complaints,

Vanguard Insolvency Practitioners Limited,

National House, 80 - 82 Wellington Road North,

Stockport,

SK4 1HW.

Vanguard Insolvency Practitioners Complaints Procedure

1. We will acknowledge your compliant within 5 working days of receipt of your complaint.

2. We will investigate your compliant and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

3. We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4. If more than 8 weeks from the date of your complaint has passed and you haven't received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can submit a complaint through the Insolvency Practitioners Complaints Gateway which is run by the Insolvency Service.

For England and Wales cases the Gateway is located at:

http://www.gov.uk/complain-about-insolvency-practitioner

For Northern Ireland cases the Gateway is located at:

https://www.economy-ni.gov.uk/articles/making-complaint-against-insolvency-practitioner

Alternatively you may write to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA or by calling the Insolvency Service Enquiry Line on 0300 678 0015.

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Vanguard Insolvency Practitioners provide IVA’s to people who want to take back control of their finances.

 

ADDRESS

CALL US

SOCIAL

National House

80-82 Wellington Road North Stockport

SK4 1HW

 

0800 019 8383

Local rate number 03301006830

Mon - Thurs: 8am - 6pm

Fri: 8am - 5:30pm

Sat: 9am - 2pm

 

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Vanguard Insolvency Practitioners Limited, Registered address National House, 80-82 Wellington Road North, Stockport, Cheshire SK4 1HW

Company Registered in England and Wales Number 09610770 - Data Protection ZA 131723

Peter Jackson is authorised to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association. Data protection registration number ZA103596

The Money Advice Service is a free service set up by the Government to help people make the most of their money. If you would like to learn more click here. The Insolvency Service, an independent government agency, has produced a guidance leaflet on dealing with your creditors. If you would like a copy, click here.

The Association of Business Recovery Professionals, known as R3, produce a booklet called “Is a Voluntary Arrangement Right for Me?”.  If you would like a copy, click here.

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