User policy


The policy of use for our website.

User Policy

The policy of use set out below applies to the website owned, operated and controlled by Vanguard Insolvency Practitioners Limited (“Vanguard”), at (“the Website”). The Website is intended for use by residents of the United Kingdom of Great Britain and Northern Ireland only. By using the Website, users are deemed to have full knowledge of the following policy and to accept the contents therein. ​ ​


Continuity and Quality of Service

Vanguard will use its reasonable endeavours to provide users of the Website and its related services with a prompt and continuous service. Vanguard does not, however, warrant that the service it provides will continue without interruption or without undue delay or that it will remain unchanged. In particular, Vanguard reserves the right to deny access to the Website as and when necessary for the purposes of updating and maintenance. Vanguard maintains a Disaster Recovery Policy to ensure minimal disruption to users. ​

Whilst Vanguard will use its reasonable endeavours to ensure that the information contained in the Website is correct, up to date and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information provided.


​ The Website is intended to provide users with general information relating to Vanguard, its various products and services and other financial information which may be of relevance or interest to users or the wider public. The Website is not intended to provide exhaustive details in respect of any of the issues or matters referred to therein. ​


Users should take independent advice from suitably qualified professionals prior to making any decision or taking any action which may potentially affect users’ personal finances or business arrangements.  Vanguard will accept no liability for any losses incurred as a result of relying on generic advice on the Website. ​ ​


Links to External Sites

The Website may from time to time contain hypertext links to a number of websites owned, operated and controlled by third parties. Vanguard has no control over or proprietary interest in any of these websites and, as such, makes no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and excludes any and all liability arising from use of the same. ​ ​


Data Protection

The protection of users’ personal data is a priority for Vanguard.  Vanguard does not collect any personal data through its Website without users’ consent. Users alone decide whether to provide Vanguard with such data or not. Where users of the Website are able to communicate to Vanguard personal information, Vanguard shall, at all times, process and utilise such personal information provided in accordance with the Data Protection Act 2018 and the General Data Protection Regulations. Only authorised employees, under appropriate confidentiality obligations will have access to users’ personal information. If users who have provided Vanguard with personal information would like to alter their details or check their accuracy, please contact us. ​


Upon access to the Website, information is occasionally collected automatically (i.e., not through a registration), whereby this information cannot be assigned to a specific person (e.g., Internet browser and operating system used; domain name of the website from where users arrived; number of visits, average dwell time, pages called up). Vanguard uses this information to determine the activity of the Website and improve its content. ​

When users visit the Website, information may be saved on users’ computers as a “cookie” which is then automatically recognised on the next visit to the Website. Users who do not want Vanguard to recognise their computers should set their Internet Browsers so that they delete cookies from the computer hard disk, block all cookies or warn users before saving a cookie. Full details of the policy can be found at


Whilst every effort is made to ensure that any enquiries submitted are dealt with promptly, Vanguard cannot guarantee that queries will always be dealt with within the timescale users may require. ​ ​



Vanguard shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control. ​


Vanguard does not accept any liability for any acts or omissions resulting from users’ decisions or opinions formed on the basis of use of the Website.

Vanguard may, at any time change, modify, add to or remove part or all of this policy. Users should therefore check this policy periodically to see if any of the terms have changed. Continued use of this Website following any change in the policy will be deemed to constitute the users’ acceptance of those changes.


Vanguard makes every effort to ensure that the information and data contained on the Website is correct. Vanguard, however, accepts no liability and does not guarantee that the information and data provided is up to date, correct and complete. This also applies for all other websites referred to on the Website. ​ ​



All information accessible on this Website may be protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use. Users may only supply a copy of any such extract or content to any third party provided that:


  • the extract is for their own personal use;

  • the extract is not supplied as part of or incorporated in another work, website or publication;

  • the extract is not supplied either directly or indirectly in return for commercial gain;

  • the third party is made aware that the source of the copy is this website and that these terms and conditions apply equally to them.


No part of this Website may be duplicated, copied, stored, reproduced, or transmitted to any other website or in any other form of electronic medium without Vanguard’s express written consent. ​ ​



This policy is governed by and shall be construed in accordance with English law. Disputes in connection with the Website shall be subject to the jurisdiction of English Courts. ​ ​



We hope that users will find our Website informative and easy to use. We should be grateful to receive any comments or queries that users have concerning the Website, or any suggestions as to how it could be improved. Please contact as using the following link:


Find out the right choice for you.

Call us today to speak with one of our advisors who can help you understand your options and find out the right choice for you. We're here to help on 0800 019 8383 .

Opening times

Monday - Thursday: 8:00am - 6:00pm Friday: 8:00am - 5:30pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

Vanguard Insolvency Practitioners Limited, Registered address National House, 80-82 Wellington Road North, Stockport, Cheshire SK4 1HW

Company Registered in England and Wales Number 09610770 - Data Protection ZA 131723

Peter Jackson is authorised to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association. Data protection registration number ZA103596

The Money Advice Service is a free service set up by the Government to help people make the most of their money. If you would like to learn more click here. The Insolvency Service, an independent government agency, has produced a guidance leaflet on dealing with your creditors. If you would like a copy, click here.

The Association of Business Recovery Professionals, known as R3, produce a booklet called “Is a Voluntary Arrangement Right for Me?”.  If you would like a copy, click here.

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